PROFESSIONAL EXPERIENCE
Carpet Cleaning Experts | Cranston, RI
Dec 2023 – Present
Accounting Assistant Manager
* Supervise and train accounting staff; ensure compliance with internal controls and financial policies.
* Audit and correct sales entries for payroll processing accuracy.
* Manage customer payments, petty cash, and end-of-year fuel usage and OSHA reports.
Jun 2018 – Present
Payroll & Timekeeping Clerk | Human Resources Assistant | Accounts Receivable Clerk
* Process weekly payroll for 45+ staff, including salaried, hourly, and commission roles across five departments.
* Analyze accruals quarterly and produce timekeeping reports using custom Excel dashboards.
* Onboard new hires; manage background checks and benefits documentation.
* Maintain QuickBooks and CRM systems for over 100 accounts; issue and reconcile all invoices.
* Reduce aged receivables by leading account collections, recording bad debts, and coordinating with collections agency.
Jun 2017 – Feb 2018
Customer Service Representative
* Scheduled appointments, created customer records, and performed quality assurance follow-ups.
* Supported marketing initiatives by managing postcard campaign database.
The Smyth Group | San Diego, CA
2012 – 2017
Remote QA Tester & Support Specialist
* Tested 60+ mobile and web apps in agile environments, including unit, usability, and UAT testing.
* Authored user documentation and training materials; delivered B2B technical support.
Allometrics | Baton Rouge, LA
2009 – 2012
QA & Documentation
* Entered service logs for 15 technicians and maintained a calibration service database.
* Identified software bugs, documented system modules, and provided field technician training.